FAQ's

Orders

  • Are the units that you sell new, or are they refurbished?

    All units that we sell are new and are purchased directly from the manufacturer. Occasionally, we have special promotions in which we sell previously owned units, but those units are specifically labeled on our website as previously owned or open box items.

  • What is the status of my order?

    A tracking number is emailed to you once your unit has been shipped. It takes approximately 1 to 2 days after your order confirmation for our system to deliver the tracking number to you.  Your order tracking is also available online under Your Account.

  • How do I cancel my order

    Most orders are processed immediately.  We will do what we can to cancel your order before the unit ships, however there is no guarantee that we can cancel your order after it is placed.  You can cancel your order for a backordered item until the day the item ships.  To cancel your order, please submit a customer service request form.

  • Product damaged in shipping:

    Please complete a customer service request form.  Please supply the following:

    • Date received
    • Order Number
    • Describe damage to outer packaging
    • Describe damage to inner packaging
    • Condition of damaged items: Dented, bent, torn, cracked, crushed, puncture hole, wet, scratched
    • How was the package sealed: Tape, glue, nails, staples, straps/band
    • What material was used for packing: air bags, bubble wrap, corrugated, double boxed, foam, loose fill, paper, peanuts.
  • Product wasn't delivered:

    Please contact your local carrier (UPS, FedEx) immediately if you meet one of the following criteria:

    • The shipment detail displays delivered but you have not received the package.
    • You have not received all of your packages.
    FedEx: 800-463-3339
    UPS: 800-742-5877
  • How do I obtain a copy of my order receipt/invoice?

    Your receipt can always be found by logging into your account on our site

Shipping

  • Do you ship to PO Box addresses?

    No, we do not ship to US Post Office Box addresses. Neither UPS, FedEx or other major carriers will ship to a PO Box address. Your order will not be processed.

  • Do you ship to International addresses?

    Unfortunately, we are only able to ship to continental US and Hawaii addresses at this time.

  • Do you ship to US Military APO addresses?

    NO, we do not ship to APO/FPO addresses at this time.

  • What is your shipping method and how much does it cost to ship?

    Our standard ground and express shipping carriers are UPS or FedEx. For certain orders where the unit size exceeds UPS or FedEx requirements, we will use other carriers such as Airborne and Freight trucking companies.

    To find out what your shipping costs are for your order, click on the "Buy Now" button, and your shipping cost will be reflected in the shopping cart. Cost of shipping will depend on the type of product ordered.

  • When will my order ship?

    Orders are processed, shipped and delivered during regular business hours Monday through Friday - holidays are excluded. Your order will take approximately 1 to 2 business days to process depending on the order size and product type. Certain products are shipped immediately if they are in our warehouse stock. Once your order has shipped, a tracking number will be emailed to you so that you can track your package. An estimated arrival date is available on most UPS and FedEx tracking sites.

    For multiple items, your packages may arrive separately, as they may be shipped from different warehouses.

  • Can orders be picked up directly from your warehouse?

    Depending on the product this may be possible, but it will require a small handling fee. A request can be made through our Customer Contact Form prior to placing your order.

  • Can I specify "No Signature Required" or that I have special shipping instructions (i.e. Leave the package on the back porch)?

    Since we cannot guarantee that the carrier will always follow through on this request, we suggest contacting your local carrier once your order has shipped. You can use the tracking number that is emailed to you once the order has been shipped.

Payment related questions

  • How can I get a copy of my order receipt/invoice?
    Your receipt can always be found by logging into your account on our site. Click on the order number under Receipts. This is an official receipt that you can submit for rebates and reimbursements.
  • Can I pay by check?
    We accept personal checks, company checks, and money orders. Simply mail your check or money order with the following items:
      • A print-out of the product(s) from our shopping cart (with shipping method)
      • Your phone number and email address
      • Your shipping address
      • Make your check payable to Web Stores America, Inc. and mail to:


        2929 Longhorn Blvd., Suite 103
        Austin, Texas 78758
        ATTN: Sales

        * We will process your order after we receive your money order or cashier's check. For personal and company checks, we process your order after the funds clear. Please allow 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time payment is received and funds clear.

  • Do you accept International payments?
    The method of payment for orders to a billing address outside of the United States is via a letter of credit. The other payment options available are a credit card with a US billing address or via check or money. See “Pay by check” for details on that process.
    • Please complete a customer service request to initiate the process for a letter of credit payment. Minimum order is $5,000 and a $50 handling will be assessed to process the letter of credit.
  • Do you accept company Purchase Orders (PO's)?

    Yes, please consult with one of the sales representatives to get an account set up. Please note: company checks are accepted and will speed up your order. Please refer to our payment by check instructions above.

    Special or Government Pricing

    • Do you offer Government or Educational Discounts?

      Please specify products/part numbers and quantities through our Customer Contact Form and we will attempt to offer a discount to these organizations.

    • Do you offer volume or bundled product discounts?

      Again, please specify products/part numbers and quantities through our Customer Contact Form and we will attempt to offer our best possible price based on the products requested

      Returns

      • What is the return policy?

        Return a product within 30 days of receipt for a no hassle refund. No Hassle Returns - Fill out our easy 1 Step Return Process; we do everything else. It's that simple!

      • How do I return a product?

        Please review our Return Policy. After you have reviewed the return policy, please fill out all fields in the “Returns Request Form”. Our returns department will email you specific instructions and address to return your product.