Air Purifiers America Return Policy

Worried about making a return? Don't be! At Air Purifiers America we want you to be completely satisfied with your purchase. Our No Hassle Return policy ensures that you can return a product* for any reason (we do ask that the product is returned in its original condition) within 30 days of receipt.

Prior to returning an item, please contact our customer service team at service@webstoresamerica.com or call our toll free number at 1-800-334-1494 and allow us to resolve your issue, often we can resolve your concern over the phone or via e-mail and a return is unnecessary. In the event that you do need to return or exchange an item, it can be done within 30 days of receipt as long as the item is in new and unworn condition, inside its original packaging with all original documents. All items properly returned under this policy are eligible for a full refund** and our representative will make sure the process is as easy as possible.

Our easy 5 step return/refund process:

1. Fill out return form with serial number.
2. Within 2-5 business days we will respond with instructions on how to proceed including the Return Merchandise Authorization Number (RMA).
3. We will issue a call tag to have item picked up with the RMA# on it.
4. When we receive the item, we will issue refund or replacement depending on your instructions.
5. Please allow up to 30 days for a refund** to be processed.

In our reply, Air Purifiers America will provide the necessary Return Merchandise Authorization Number (RMA#), which is required to return or exchange your purchase also included will be return shipping information. If the item being returned has a manufacturer defect, a replacement will be free of charge.

Damaged Units: Please inspect the unit thoroughly. Even though the box looks damaged, the unit may be in good working order. If damaged upon inspection, please refuse the shipping and either call us to start the replacement process or fill out the return form stating the item was damaged and a new one needs to be sent. We will arrange to have the damage unit picked up and have a new unit shipped as quickly as possible. Air Purifiers America will not be liable for returns that do not follow the process indicated above.

We look forward to providing you excellent service from the moment you purchase. For more information on returns, exchanges please contact our representative at service@webstoresamerica.com or call our toll free number at 1-800-334-1494.