Air Purifiers America Return Policy

Worried about making a return? Don't be! At Air Purifiers America we want you to be completely satisfied with your purchase. Our No Hassle Return policy ensures that you can return a product* for any reason within 30 days of receipt.  Please note, we do require the product to be returned in its original condition and with all original documents.

Our Easy 1 Step Return/Refund Process:

Fill out return form with serial number.

	Product Return Form
	Name: Email: Phone: Order Number: (log into your account to locate order) Product: Reason for Return: Serial #: Replacement or Credit?: Replacement  Credit    Agree: I have read and agree to the Returns Policy.

Please Note:

• We will respond within 2-5 business days with instructions on how to proceed including the Return Merchandise Authorization Number (RMA).
• We will issue a call tag to have item picked up by UPS with the RMA# on it.
• Once the call tag has been issued, we will ship your replacement or refund your money depending on your instructions.
• Please allow up to 30 days for a refund** to be processed.

In our reply, Air Purifiers America will provide the necessary Return Merchandise Authorization Number (RMA#), which is required to return or exchange your purchase also included will be return shipping information. If the item being returned has a manufacturer defect, a replacement will be free of charge.

Q & A:

Q: “I just received my package and it looks to be damaged. What should I do?”
A: Often times, even though the box looks to be damaged, the damage is only done to the outside packaging and not the unit itself. Please inspect the unit, and if possible, refuse shipment. If the unit has already been delivered, please open the box to inspect the unit. Upon inspection, if you find the unit to be damage, we will be more than happy to replace the unit free of charge.

Q: “I’m unsure if my unit is working properly. Should I go ahead and return the product?”
A: Many times, one of our Air Quality Specialists can help troubleshoot and resolve your issue over the phone or via email rather than returning the unit. To contact one of our Air Quality Specialists, email at service@webstoresamerica.com or call our toll free number at 1-800-334-1494.