Order Related Questions

Are the units that you sell new, or are they refurbished?

All units that we sell are new and are purchased directly from the manufacturer. Occasionally, we have special promotions in which we sell previously owned units, but those units are specifically labeled on our website as previously owned or open box items.

What is the status of my order?

A tracking number is emailed to you once your unit has been shipped. It takes approximately 1 to 2 days after your order confirmation for our system to deliver the tracking number to you.  Your order tracking is also available online under Your Account.

How do I return a product?

Please review our Return Policy. After you have reviewed the return policy, please fill out all fields in the “Returns Request Form”. Our returns department will email you specific instructions and address to return your product.

How do I cancel my order

Most orders are processed immediately.  We will do what we can to cancel your order before the unit ships, however there is no guarantee that we can cancel your order after it is placed.  You can cancel your order for a backordered item until the day the item ships.  To cancel your order, please submit a customer service request form.

Product damaged in shipping:

Please complete a customer service request form.  Please supply the following:

• Date received
• Order Number
• Describe damage to outer packaging
• Describe damage to inner packaging
• Condition of damaged items: Dented, bent, torn, cracked, crushed, puncture hole, wet, scratched
• How was the package sealed: Tape, glue, nails, staples, straps/band
• What material was used for packing: air bags, bubble wrap, corrugated, double boxed, foam, loose fill, paper, peanuts.

Product wasn't delivered:

Please contact your local carrier (UPS, FedEx) immediately if you meet one of the following criteria:

• The shipment detail displays delivered but you have not received the package.
• You have not received all of your packages.

FedEx: 800-463-3339
UPS: 800-742-5877

How do I obtain a copy of my order receipt/invoice?

Your receipt can always be found by logging into your account on our site